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Feel hydrated for 48 hours’ Money Back Guarantee | NEUTROGENA®


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We believe our products absorb fast AND help keep your skin feeling hydrated for 48 hours. Which is why we are challenging you to try them for yourself!

Try our featured NEUTROGENA NORWEGIAN FORMULA® body lotions for at least 48 hours and if your skin doesn’t feel hydrated we’ll give you your money back*

Our NORWEGIAN FORMULA Deep Moisture Body Lotion Dry Skin has a unique formulation which is clinically proven to deliver moisture up to 10 layers deep** into the outer layer of the skin. Alternatively, for those with more sensitive skin, NORWEGIAN FORMULA Deep Moisture Body Lotion Dry & Sensitive Skin provides the moisturisation benefits found in our dry skin body lotion however is also fragrance free and specially formulated to minimise the risk of allergies.

If you’re looking for something to help transform your dry skin into nourished skin every day why not try our NORWEGIAN FORMULA Nordic Berry Body Lotion. Containing a unique combination of NORWEGIAN FORMULA moisture expertise with nordic berry, the formula nourishes your skin and leaves it looking beautifully healthy.

**upper layer of the epidermis.

Please take the time to read and fully understand these terms & conditions if you want to claim your money back.

*Short terms & conditions

“UK 18+ only. Purchase of NEUTROGENA® Norwegian Formula Deep Moisture Body Lotion Dry (250ml or 400ml) or Sensitive (250ml or 400ml) or NEUTROGENA® Norwegian Formula Nourishing Body Lotion with Nordic Berry (250ml or 400ml) between 01.05.2016 and 30.09.2016 required. Claim by 30.11.2016. Original receipt required. Max refund £4.99/€6.59 plus postage. Internet access required. One claim per household. Claim only accepted 48 hours after trialing product. See for claim form and full T&Cs. Your statutory rights are not affected.

*Long terms & conditions

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Claim instructions are deemed to form part of the terms and conditions and by participating all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

“the Promoter”: Johnson & Johnson Ltd, Foundation Park, Roxborough Way, Maidenhead, UK, SL6 3UG.

  1. Offer applies to UK (England, Scotland, Wales, Northern Ireland & Republic of Ireland) residents, who are 18 years or over, except employees and their families of the Promoter and its subsidiary companies, their agencies and anyone professionally connected with this Promotion.
  2. Offer opens on 01.05.2016 and closes at midnight on 30.09.2016 (“Promotion Period”). All claims must be received by 30.11.2016.
  3. Purchase of NEUTROGENA® Norwegian Formula Deep Moisture Body Lotion Dry (250ml or 400ml) or Sensitive (250ml 400ml) or NEUTROGENA® Norwegian Formula Nourishing Body Lotion with Nordic Berry (250ml or 400ml) (each a “Promotion Product”) required during the Promotion Period. NEUTROGENA® Norwegian Formula Deep Moisture Comfort Balm and NEUTROGENA® Norwegian Formula Nourishing Body Balm with Nordic Berry are excluded from this Promotion.
  4. Money back guarantee is based on using any Promotion Product once.
  5. If after using any Promotion Product and waiting for 48 hours, you are not satisfied that your skin did “Feel hydrated for 48 hours”, you need to fill in the money back guarantee claim form found at and return to Feel Hydrated for 48 hours or Your Money Back Guarantee, Ashfield Meetings & Events, Ashby Park, Ashby-de-la-Zouch, Leicestershire, LE65 1NF, UK enclosing an original receipt proving purchase of the Promotion Product during the Promotion Period. If you do not have access to a printer please send your name, address and telephone number along with your original receipt proving purchase of the Promotion Product during the Promotion Period, to the above address. Claims received by the Promoter that are not 2 days or more after the date of the receipt will not be processed as you must have tried the Promotion Product and waited for 48 hours to be eligible to claim.
  6. Claims cannot be made via any retailer or in store.
  7. Original itemised receipt required and must be dated within the Promotional Period. Photocopies will not be accepted.
  8. Claimants must submit their claims with sufficient value of postage. A claim submitted without sufficient value for postage will not be accepted.
  9. Original receipt must not be altered or tampered. If they are, the receipt will be deemed invalid.
  10. Each valid claim received will entitle the claimant to a full refund of the purchased Promotion Product based on the price shown on the itemised receipt, to a maximum purchase value of £4.99/€6.59 plus postage. Any refunds in respect of claims from residents in the Republic of Ireland will be paid in sterling (GBP) and will be calculated using the conversion rate available on on the day of receipt of the claim.
  11. The refund will be awarded in the form of a sterling (GBP) cheque, made payable to the original claimant (including an additional amount to cover any non-sterling fee for claimants in the Republic of Ireland), within 28 days of receipt of a valid claim.
  12. The claimant is responsible for ensuring that they cash their cheque before its expiry date and the Promoter will not re-issue cheques in the event that the claimant fails to cash their cheque before it expires, or for any other reason.
  13. Postage will be refunded at the full value shown on the envelope. If no price is shown a maximum value of 63p for 1st Class or 54p for 2nd Class will be refunded (or the equivalent of €1.05 for claims made from the Republic of Ireland). No other postage costs will be refunded.
  14. Only one claim per household consisting of a maximum of one Promotion Product and transactional receipt. No bulk or 3rd party applications.
  15. Proof of posting is not proof of delivery to the Promoter. No responsibility can be taken for applications that have been lost, delayed, mislaid or damaged in the post.
  16. Claims that do not meet the specific entry requirements will not be processed. Any illegible, damaged or incomplete claims will be deemed invalid.
  17. Your statutory rights are not affected.
  18. The Promoter’s decision is final.
  19. The Promoter is unable to return receipts; please keep a copy for your own records.
  20. In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
  21. The Promoter reserves the right to verify all applications and to refuse to award claims where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions requirements.
  22. All instructions form part of the terms and conditions.
  23. Claimant’s personal details will only be used for the purposes of administering this promotion and for no other purposes.